“Company” or the terms “we” or “us” or similar terms refer to LTC ACO, LLC “You” or “your” or similar terms refer to you as a user of our Services.
Personal Information – In General.
Protected Health Information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect Personal Information you choose to provide us (e.g., through registrations, applications, use of the Services, surveys, and in connection with your inquiries), starting from the time that you initially access our Site or use our Services. The information we gather from you enables us to administer your account, provide you with the Services, respond to your inquiries and send you communications regarding the Services and your access to and use of the same, obtain your feedback on our Site and our Services, analyze user behavior and activity, personalize and improve our Services, conduct research activities and contact you about the services that we offer.
From time to time, we may use or augment the Personal Information we have about you with information obtained from third parties (e.g., Apple or Google). For example, we may use such third party information to confirm contact or financial information, to verify eligibility, or to better understand your interests by associating demographic information with the information you have provided.
We collect the following types of information:
Personal Information You Provide to Us.
We receive and store any information you enter on our Site or provide to us through the Services, including any third party services that you connect with our Services (e.g., Apple or Google). Personal Information that we collect may include things like your full name, your email address, IP address, browser information, username, password, and any other information or data that you provide when using our Site and/or our Services. You can choose not to provide us with certain information, but that may result in our inability to provide you access to or use of our system. LTC ACO’s goal is to use the Personal Information you provide for such purposes as answering questions and communicating with you about the Company’s products and services, including updates and new features.
Personal Information Collected Automatically.
We receive and store certain types of information whenever you interact with the Site and / or use the Services. We automatically receive and record information on our server logs from your browser, including your IP address, and the page you requested. In addition, we may use personal identifiers to recognize you when you arrive at the Site via an external link, such as a link appearing on a third party site or in a LTC ACO-generated email presented to you. We will also use your information to provide customer service and support.
Generally, our Services automatically collect usage information, such as the numbers and frequency of visitors to the Site and its components, similar to TV ratings that indicate how many people watched a particular show. We only use this data in aggregate form, that is, as a statistical measure, and not in a manner that would permit us to identify you personally (“De-identified Information”). This type of aggregate data enables us to figure out how often users or customers use parts of the Site, so that we can make the Site and Services as appealing to as many users and customers as possible and improve our Services. We may provide this de-identified, aggregate data to our partners and/or customers to identify how our users use our Site and/or Services. Again, we never disclose information to a partner or customer in a manner that would identify you personally.
You may set your browser to refuse or disable these data collection methods, but doing so may change your experience with the Site or the Services, diminish certain aspects of the Site’s functionality or render certain features of the Site or the Services inoperable. The Site may not recognize or respond to “do not track” technologies employed by your browser.
WHAT ABOUT TRACKING TECHNOLOGIES?
In addition to any Personal Information or other information that you choose to submit to us via the Site or Services, we and our third party service providers may use a variety of technologies that automatically (or passively) store or collect certain information when you visit or interact with the Site or Services (“Usage Information”). This Usage Information may be stored or accessed using technologies that may be downloaded to your Device whenever you visit or interact with the Site or Services. To the extent we associate Usage Information with your Personal Information that we collect directly from you, we will treat it as Personal Information. Examples of Usage Information include: your IP address or other unique device identifier (e.g., a number that is automatically assigned to your Device used to access the Site which our computers use to identify your Device), your Device’s functionality (e.g., browser, operating system, mobile network information, etc.), the areas within the Site or Services that you visit and your activities there, your Device location, your Device characteristics and certain other data regarding your Device.
We may use various methods or technologies to store or collect your Usage Information, including your visits to or interactions with our Site and Services (“Tracking Technologies”). We may use these Tracking Technologies for a variety of purposes, including but not limited to uses deemed to be necessary or useful to assess the performance of our Site and Services (including as part of our analytic practices or otherwise to improve our Site and Services) or uses required to offer you enhanced functionality when accessing our Site and Services (including identifying you when you sign in to the Site or keeping track of your specified preferences).
Tracking Technologies that may include the following (and may include subsequent technologies and methods later developed which perform a similar function):
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Site and Services, such as the links that you click on. The code is temporarily downloaded onto your Device, is active only while you are connected to the and is deactivated or deleted thereafter.
Web Beacons. Small graphic images or other web programming code called “web beacons” (also known as “1×1 GIFs” or “clear GIFs”) may be included in pages and messages of our Site and Services. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including to count visitors to the Site and Services, to monitor how users navigate the Site and Services, to count how many sent e-mails were actually opened or to count how many particular articles or links were actually viewed.
IS MY PERSONAL INFORMATION SECURE?
We employ industry standard administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorized access, use, and disclosure. In addition, when we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and state laws, including, without limitation, HIPAA.
Furthermore, your individual user account is protected by a password for your privacy and security. To ensure that there is no unauthorized access to your account and Personal Information, we suggest that you safeguard your password appropriately and limit access to your computer and browser by signing off after you have finished accessing your account.
WHAT PERSONAL INFORMATION CAN I ACCESS AND CORRECT?
You can access certain information about you for the purpose of viewing, and in certain situations, updating that information. This list may change as the Site and Services change.
User email address
Username and password
In order to help us maintain and ensure that your information is accurate and up to date, please update your information if it changes or inform us promptly at https://www.ltcaco.com/contact.html so that we make the appropriate changes.
WHAT CHOICES DO I HAVE REGARDING MY PERSONAL INFORMATION?
As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain features of the Site and the Services.
If you would like us to remove your records from our system, you may request deletion of your account with us by sending e-mail to email@example.com. Please note that some information may remain in our records after deletion of your account, including any information or records we are legally obligated to retain. We will process your request within a reasonable time, but please note that you may receive additional communications and offers as we process your request.
HOW DO WE PROTECT CHILDREN’S PERSONAL INFORMATION?
The Services are not directed to children. We do not knowingly allow or solicit anyone under the age of 18 to participate independently in any of the Services. We do not knowingly collect Personal Information from children. If a parent or guardian becomes aware that his or her child has provided us with Personal Information, please contact us. If we become aware that a user of the Services is under the age of 18 and has provided us with Personal Information without verifiable parental consent, we will delete such Personal Information from our files.
QUESTIONS OR CONCERNS
If you have any questions, concerns or complaints regarding privacy on our Site or if you want to make a request to access or correct your Personal Information, please contact our Privacy Officer, Janine Valdez by the following methods:
By email: firstname.lastname@example.org
Address: 101 East State Street, Kennett Square, PA 19348
By phone: 1-866-569-2316
We will make every effort to respond to your questions, concerns complaints and requests within a reasonable time.
Effective Date: July 13th, 2021